Want to see a list of retired products by category?
Product name/number is close but does not match what is shown on the product.
Handhelds are detected through PC-based ActiveSync.The product you have selected is retired, and support services for it have not been available from HP for several years.Hardware and software diagnostics, hP/Non-HP ink and/or HP/Non-HP Toner, number of pages printed.Additional software is needed to continue This will take approximately 2 minutes Click the button to install and then follow the on-screen instructions below.Removing Installed Software: Remove "HP Support Solutions Framework" through Add/Remove programs.Note: After checking and/or correcting the items above, please click the "Retry" button.It matches the product: Would you like to view the product details page for the new product?Ask, please make sure that you are posting in the form of a question.Or Return to go back to the original product and enter new entitlement information.Please enter a question.Why was my product not detected?
Your wireless printer is not turned on or properly connected on the product.
Note: This tool applies to Microsoft Windows PC's only.